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Privacy Policy

 

The Tree Rooms Ltd

 

Our contact details:

Name: Samantha Young/Jennifer Young

Address: 9 Ashwood Meadows, Horden, Peterlee, Co. Durham SR8 4BF

Phone Number: 07771691998/07970475480

E-mail: info@thetreerooms.co.uk

 

The type of personal information we collect:

 

We currently collect and process the following information:

  • Personal identifiers and contact information (for example, name and contact details).

 

We do not collect any Special Categories of Personal Data about you.

 

How we get the personal information and why we have it:

 

The personal information we process is provided to us directly by you for one of the following reasons:

  • Orders made online, in person or via telephone.

  • Subscription to our website.

 

We use the information that you have given us in order to fulfil orders, manage customer database, send communications, marketing activities.

 

Your information is used for the purpose set out above and in order to do this we do have to engage with third parties for processing of some systems:

 

  • Square for processing payments.

  • Wix for hosting our website, processing online orders & payments.

  • Royal Mail or other delivery services.

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.  We will not share your information for any other reason than detailed in this policy.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

 

  1. Your consent. You are able to remove your consent at any time. You can do this by unsubscribing from all notifications or by contacting info@thetreerooms.co.uk.

  2. We have a legal obligation.

  3. We have a legitimate interest.

 

How we store your personal information:

Your information is securely stored using third party servers and we do not accept responsibility for any security breaches.

 

We keep your contact information until you unsubscribe. We will then dispose your information by deletion from our electronic systems, hard copies of data are not created and/or stored.

 

Third Party Services:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Your data protection rights:

 

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at info@thetreerooms.co.uk if you wish to make a request.

 

Use of Cookies:

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

 

Our website host may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive.  Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

 

If we use adverts of our sit, the advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

 

 You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information, please read the advice at www.AboutCookies.org

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at info@thetreeroms.co.uk

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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